Privacy Policy

1. Introduction

   This Privacy Policy explains how NexGene Games ("we", "us") handles information when you use our mobile game Grumbl and visit our Website.

2. Information We Collect

   • Device & App Identifiers: advertising ID (AAID/IDFA), device model, OS, language, IP (to derive rough location/country), app version, install time.
   • Usage & Events: level progress, session length, features used, in‑app purchases, rewards earned.
   • Ad Data: ad requests, impressions, clicks, rewards completion, frequency caps, and anti‑fraud signals.
   • Diagnostics: crash logs, performance metrics, error reports.
   • Support Communications: email and messages you send us about gameplay or issues.

   We do not intentionally collect sensitive categories (e.g., health, precise geolocation) through our game or website.

3. Why We Use Your Information (Purposes)

   • Core Functionality: run the game, deliver rewards, balance gameplay, prevent fraud/cheating.
   • Ads & Monetization: show rewarded and interstitial ads, including frequency capping, measurement, and (where permitted) personalization.
   • Analytics & Improvement: understand performance, fix bugs, and improve levels/features.
   • Support & Safety: respond to requests, moderate misuse, and protect our services.
   • Compliance: meet legal, tax, and regulatory obligations.

   Legal bases (where applicable, e.g., EEA/UK/BR): consent (for personalized ads/cookies), performance of a contract (to provide the game), and legitimate interests (security, fraud prevention, non‑personalized analytics). You may withdraw consent at any time in settings (see Your Choices).

4. Ads, Analytics & SDK Partners

   We integrate third‑party ad and analytics SDKs to support rewarded/interstitial ads, measure performance, and detect fraud. These partners may receive device identifiers, coarse location (country/region), and interaction events to provide their services.

   Typical categories of partners:

   • Advertising: ad mediation networks, supply‑side partners, and demand sources.
   • Analytics/Crash Reporting: analytics platforms and crash diagnostics providers.

   We maintain a list of current SDK partners and links to their policies on our Website. Partner sets can change as we optimize monetization and stability.

5. Sharing of Information

   We do not sell personal data for money. We may share limited data with:

   • Service Providers/Processors: hosting, analytics, ads, crash reporting, customer support.
   • Authorities/Compliance: when required by law or to protect rights, safety, and integrity.
   • Business Transfers: in connection with a merger, sale, or reorganization.

   Some regions (e.g., California) define “sale” or “sharing” to include transferring identifiers for cross‑context ad targeting. Where this applies, you can opt out (see Your Choices).

6. International Transfers

   We operate globally and may process data outside your country. Where required, we use appropriate safeguards (e.g., standard contractual clauses) to protect your information.

7. Data Retention

   • Game/Ad/Analytics events: typically up to 24 months (shorter where feasible).
   • Crash logs: 12–24 months.
   • Support emails: up to 24 months after resolution.

   We may retain information longer if needed for legal obligations, dispute resolution, or security.

8. Your Choices & Controls

   • Cookies (Website): manage via our cookie banner or your browser settings.
   • Communications: unsubscribe from non‑essential emails via the link in the message.
   • Access/Deletion/Correction: email us to request a copy, deletion, or correction of your data.
   • Regional Opt‑Outs (e.g., California): request to “Do Not Sell or Share My Personal Information.”

   Contact details are below.

9. Children’s Privacy

   Grumbl is intended for players aged 13 and older. We do not knowingly collect personal data from children under 13 (or the higher minimum age required by your country: 13–16 in parts of the EEA/UK). If you believe a child has provided data, please contact us so we can delete it.

10. Your Privacy Rights (By Region)

    Depending on your location, you may have rights to access, correct, delete, restrict, object, port, or withdraw consent.

    • EEA/UK/Switzerland/Brazil: GDPR/LGPD rights including data portability and objection to processing based on legitimate interests.
    • California (CPRA): right to know, delete, correct, and opt out of sale/share; no discrimination for exercising rights.

    Request these by emailing us (see Contact). We will verify your request and respond within applicable timelines.

11. Security

    We use technical and organizational measures to protect your data (encryption in transit, access controls, least‑privilege practices). No system is 100% secure, but we work to continuously improve our safeguards.

12. Third‑Party Links

    The game and Website may link to third‑party sites or services. Their privacy practices are governed by their own policies.

13. Changes to This Policy

    We may update this Policy to reflect changes to our practices or legal requirements. We will update the Effective Date and, where required, notify you in the app or on the Website.

14. Contact Us

    NexGene Games
    Email: info@nexgene.tech
    Website: https://nexgene.tech/

    If you have questions, requests, or complaints about privacy, contact us at the email above. If you are in a region with a data protection authority, you may also have the right to lodge a complaint with that authority.

By playing Grumbl or visiting our Website, you acknowledge that you have read and understood this Privacy Policy.